All tickets can be cancelled or rescheduled for a $15 non-negotiable fee* per ticket up to 24-hours before a scheduled session time. If cancelling or rescheduling within that 24-hour window, a $25 non-negotiable fee* per ticket will be applied.
When rescheduling, you will need to choose the next most convenient session date that is available.
"NO shows”
If a customer does not show up for the class, we’ll still charge the full amount. We are unable to refund, reschedule or provide credit for a missed session.
Monet Insurance cannot be used to reschedule/cancel after the session has already commenced.
* Unless the Monet Insurance is purchased at time of booking.
Monet Insurance costs $4.95 per ticket.
How it works.
• Provides customers with the option to reschedule or cancel tickets at any time prior to the session commencing.
• Allows 1 free change before normal rebooking fees are incurred.
• Waives all $15 (greater than 24hrs) or ($25 Within 24 Hrs) fees for rescheduling and cancelling tickets.
• Must be purchased at the time of booking.
MONET INSURANCE;
• Doesn’t allow for reschedules after the session has already commenced.
• Doesn’t apply to Gift Cards
For cancellations with the Monet Insurance, the full amount of tickets minus the $4.95 cost will be refunded.